Privacy Policy

Introduction

All references to ‘iEnergy,’ ‘we,’ ‘us,’ and ‘our’ in this Privacy Policy apply to iEnergy Pty Ltd and its related bodies corporate (as defined in the Corporations Act 2001).

iEnergy is committed to protecting your privacy and is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Privacy Act). The APPs regulate how we handle your personal information. Personal information is information that can identify an individual, while sensitive information includes details such as racial or ethnic origin, political opinions, religious beliefs, sexual orientation, and health information.

Our Commitment to You

iEnergy respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information.

Why We Collect Personal Information

We may collect personal information to:

· Identify our customers or potential customers.

· Provide energy and other products and services.

· Offer products, services, or other benefits.

· Inform you of products, services, or initiatives that may interest you.

· Assess job applicants' suitability for employment.

· Respond to enquiries and conduct our business professionally and efficiently.

If you do not provide the requested personal information, we may be unable to respond to your queries or provide you with certain information or services.

Types of Information We Collect

We may collect:

 -Identification details (e.g., driver's licence, name, address, date of birth, contact details, social media handles).

- Credit card or bank account details.

- Health-related or financial information relevant to government concessions.

This information is collected through various means, including our business activities, events, direct contact, and online interactions such as forms and questionnaires. 

We also collect employment-related information (e.g., resumes) from job applicants directly or through recruitment agencies.

Sharing Personal Information

We may share your personal information with:

- Network operators for energy supply.

- Our related companies.

- Service providers assisting with billing, meter reading, connections, repairs, technology, and security.

-  Professional advisers (e.g., lawyers, auditors).

-  Credit reporting bodies for credit checks.

Transferring Information Overseas

Typically, we do not transfer personal information outside Australia. If we do, we take steps to ensure the overseas recipient complies with the APPs unless:

· the recipient is subject to similar privacy principles;

· we have your consent;

· we are legally authorised or required to do so.

Direct Marketing

We may use your personal information to market our products and services. If you do not wish to receive marketing communications, you can opt-out by contacting our Privacy Officer.

Sensitive Information

We may collect sensitive information, including health-related data, to determine eligibility for certain government concessions. Where required, we will seek your consent before collecting such information.

Cookies and Website Usage

Our website uses cookies to improve your online experience. Cookies do not run programs or deliver viruses to your computer. We use cookies to:

- Track site usage without identifying individuals.

- Maintain session security in the secure area of our website.

Storage and Destruction

We store personal information in secure hard-copy files and electronic databases. We destroy or de-identify personal information that is no longer needed unless required by law to retain it.

Third-Party Websites

Our website may contain links to websites operated by third parties. These third-party websites are not governed by this Privacy Policy, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit to understand how they handle your personal information.

Access to Personal Information

You can request access to the personal information we hold about you by contacting our Privacy Officer. We will provide access in a manner that suits your needs, subject to legal restrictions.

Updating Your Information

Please notify us of any changes to your personal information. Contact our Privacy Officer to request updates or corrections.

Detailed Rights of Individuals

In addition to your rights to access and correct your personal information, you also have the following rights under the Australian Privacy Principles (APPs):

- Right to Anonymity or Pseudonymity: You have the right to remain anonymous or use a pseudonym when interacting with us, where it is lawful and practicable. Please note that in some cases, we may not be able to provide certain services or respond to certain enquiries unless we can identify you.

Complaint Resolution

If you believe that not handled your personal information in accordance with the APPs or this Privacy Policy, or that we have breached the APPs or any other applicable privacy laws, you have the right to make a complaint. We will address your concerns and work to resolve any issues. 

You can contact our Privacy Officer with the details of your complaint. We will investigate your complaint and respond to you within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

OAIC Contact Details:

- Street Address: Level 3, 175 Pitt Street, Sydney NSW 2000

- Telephone: 1300 363 992

- TTY: 133 677 followed by 1300 363 992

Post: GPO Box 5218, Sydney NSW 2001

- Facsimile: +61 2 9284 9666

- Email: https://www.oaic.gov.au/contact-us

Website: [OAIC](http://www.oaic.gov.au) 

iEnergy Contact Details

For queries or to access your personal information, contact our Privacy Officer:

- Privacy Officer iEnergy

- Address:  U1, 90 Southlink Street, Parkinson Qld 4115

- Email:  https://ienergy.com.au/contact-us

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or relevant laws. The most current version of the policy will always be available on our website. 

We encourage you to review this policy periodically to stay informed about how we protect your personal information. If we make significant changes to this policy, we will notify you either through our website or by direct communication.